At Class 35, we stand by the quality of our creators and want you to feel completely confident when investing in your education. That’s why we offer a flexible, straightforward refund policy on eligible digital products and services.

1. 30-Day Money-Back Guarantee

We offer a 100% full refund within 30 days of purchase for most digital courses, workshops, and study guides if you are unsatisfied with your purchase.

Eligibility Criteria for a Refund:

  • The request is submitted within 30 calendar days of the original purchase date.

  • You have consumed less than 50% of the course content or video materials.

  • You have not previously downloaded all included attachments or study files (e.g., full source code, entire PDF test banks).

  • You have not previously requested a refund for the same course or creator.

2. Non-Refundable Items & Exceptions

To prevent abuse of our platform and protect our creator community, certain exceptions apply:

  • Excessive Content Consumption: If you have completed or watched more than 50% of a course, the purchase is non-refundable.

  • Mass File Downloads: Downloading all project files, PDF cheat sheets, or source code repositories immediately upon purchase disqualifies the order from a refund.

  • 1-on-1 Mentorship Sessions: Custom 1-on-1 tutoring or live feedback sessions that have already occurred are non-refundable. (Cancellations made 24+ hours before the scheduled session are eligible for a full refund).

  • Policy Abuse: Users who demonstrate a pattern of buying, consuming, and refunding multiple courses will have their refund rights suspended and risk account termination.

3. How to Request a Refund

Requesting a refund takes less than a minute directly from your dashboard:

  1. Log into your account and navigate to Account Settings > Purchase History.

  2. Find the course or item you wish to return and click “Request Refund.”

  3. Select a brief reason for your request (this helps us improve course quality and assist our instructors).

  4. Submit your request! Our support team will process it within 24–48 hours.

4. Refund Processing & Timelines

  • Original Payment Method: Once approved, your refund will automatically be credited back to your original payment method (Credit/Debit Card, PayPal, Apple Pay, or Google Pay).

  • Bank Processing Time: While Class 35 issues the refund immediately, it typically takes 3 to 5 business days for your bank or card issuer to reflect the credit on your statement.

Need Help with Your Purchase?

If you are experiencing technical difficulties with a course, trouble accessing files, or have questions about an order:

Contact Support: Reach out to us directly at support@class35.co.za or open a ticket via our Help Center. We’re here to help!